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FAQ

 

Do you ship within the UK?

Most of our customers are resident in the UK. Shipping costs are included in the price. If you're local to South Shields contact us as we can often arrange delivery without using the post.
Royal Mail are our default couriers.

Do you ship internationally?

If you do not live in the UK please call us before ordering to discuss shipping.

How do I make an order?

You can place an order for products through our website.
When you place an order with us we will send you an e-mail to confirm that we have received your order.

how do I cancel an order?

This cancellation policy does not affect your rights when we are at fault, for example if goods are faulty or described incorrectly.

You can cancel your order up to 7 working days after delivery. To do this, please contact us using the form on the website, by email or in writing.

When you cancel you do not have to give any reason for the cancellation however a brief explanation would help us to improve the service we offer to customers in the future.

If you cancel after delivery, you must return the goods to us (see below) at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

With the exception of faulty goods, return postage cannot be refunded and we are unable to give refunds (if applicable) until the goods have been received by us.

What happens if the goods are faulty or damaged?

Every item in an order is always thoroughly checked prior to despatch. In the unlikely event goods arrive damaged please return them to us stating the nature of the problem and we will arrange a refund.

What if I need to return an item?

If you wish to return an item please contact us by email within 7 working days of receipt of the goods. Please include your full name and address, order details and details of the reason for the return and whether you want a refund or a replacement. We will contact you shortly afterwards to finalise arrangements.

When returning goods we strongly recommend you obtain proof of posting (free at the Post Office) as we cannot be responsible for parcels lost in transit.

What is your refunds policy?

Refunds can only be made to the original card of purchase.
We will refund your original delivery charge and the cost of returning an item when a product is faulty or damaged.
All refunds, when agreed will be made within 30 days.

Will you take care of my personal data?

We do not store or have any access to your credit card information. Nor will we pass any of Information collected from you to third parties. The information will be used by us solely for the following purposes:
·        processing your order - confirming stock availability and delivery dates
·        sending information to you about our products or services
·        replying by either phone or email to your questions or comments
We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.
If you provide contact information, we may contact you to clarify your order.

can I rely on the information on the website?

We do our very best to ensure that the information on the website is accurate. However we cannot accept liability for any errors and omissions on our website and reserve the right to change information, specifications and descriptions of items and services without prior notice.

Please note that all sizes are approximate.

It is very difficult to accurately portray the precise colour of items in a web picture, due to differing screen resolutions, and natural product variations. We endeavour to give the best portrayal of colour, but we cannot guarantee this.

Our team will do its best to correct errors and omissions as quickly as possible after being notified of them.

Address

17 Harbour View, South Shields NE33 1LR, UK

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